Our goal is to make online shopping and returning products a very simple process; we realize that not everything you purchase from us is exactly what you wanted.
Simple Product Return Process:
- Product was purchased within 30 days
- Determine if the product is a returnable product; some products the manufacturers prefer to handle the returns and repairs.
- Ensure the product is still in the original packaging and is not damaged; damaged packaging is subject to a 50% fee, products showing excess usage may be returned to the customer.
- Please email us or call us 781-935-1799 (Monday-Friday 7:30am to 6pm) feature to obtain a Return Authorization Number and send the package back to us on our address (34A Holton St. Woburn, MA 01801 USA) with return authorization number.
- Securely package the product in a box with a copy of your original invoice and affix the UPS label and write the Return Authorization Number on the outside of the box
- Please allow 10 days for your package to be received and resolved.
- After 30 days no package will be accepted for cancellation
- We replace the products as per our terms, we do have refund policy.